A couple of qualifiers before we get into a discussion of “Quick”. First of all, it seems that looking for opportunities to be quick quick should go without saying, but it sometimes it seems like some participants in a damage restoration projects don’t have any sense of urgency in getting people’s lives back to normal. Secondly, quick doesn’t mean hasty or not thought out. As Stephen Covey says in his book, The 7 Habits of Highly Effective People, “Always begin with the end in mind.”
The first time we talk about quick is when any call comes in. We want to respond to the call as quickly as possible, particularly in the case of a property damage emergency. Delay often translates into additional damage which may turn into additional time to assess the damage, additional time to come to agreement on the scope of restoration work and ultimately delay people from getting back into their homes and businesses.
With offices in the Treasure, Magic and Wood River Valleys and people working on projects in various places within that service area, we can usually get somebody to the site of a damage emergency within an hour (or sooner) during regular business hours. After hours and on weekends our goal is have an on-call tech on the phone in no more than 15 minutes and at the job site, equipped and ready to start work within 2 hours.
But the discussion of being “quick” is not something we limit to just damage emergencies. In any decision that needs to be made during the emergency, mitigation, remediation, reconstruction or personal property restoration for a client, the first principle we want our staff to consider is will this action move the project along toward completion in a timely manner? .
There are typically several materially interested parties in a property damage claim. There is a property owner and usually an insurance company. There may be one or more adjusters representing the insurer(s). The occupant may be renting the space or the insurer may be representing a third party in a liability claim situation. Often a property manager will be representing the individual property owner or a group such as a homeowner’s association. Building officials from the city or the state are often part of the process. We would be remiss if we didn’t acknowledge mortgage company’s increasing role in process of navigating claims. We believe that to say that there may be competing agendas working in less than complete harmony would be a fair assessment in many, if not most, cases.
The nature of the work is that the project usually begins before anyone has a chance to plan it out and details are often handled on the fly. There is an inherent challenge to keep the project moving along, without fits and starts
If we, as a restoration contractor, take into consideration a more holistic view of the pieces of the damage equation from the phases (emergency, mitigation, remediation, reconstruction and restoration) to the interaction of the various parties, we may be able to see what is coming up around the next curve in the road and shape our actions to adjust for bumps or roadblocks that we know are likely to come up ahead. We may not always be successful, but we believe it is incumbent upon us to make the effort to get people back into their homes and businesses in a timely manner.
If we make keeping this principle in mind a priority for everyone from field staff to project managers to administrative staff as we move through the process, we believe we increase the chances for a successful restoration project.